[Ecohoon] Ensuring Customers Understand Completely

"Thank you for explaining so kindly." This is feedback from an inbound lead customer.

Sales is not simply selling our products. Solving the customer's problem is the fundamental principle. To uphold this principle, we must ensure that customers understand our service well.

We can't just think that selling is enough. To help with the customer's problem, we need to explain how our service works and what kind of help it provides, and the customer must be convinced. If we don't explain this clearly, we may lose long-term loyal customers and even damage our brand image.

Doctors have different styles. I've encountered two types of doctors. After taking an X-ray, one type says, "It doesn't look serious. Take this medicine and get physical therapy." Another type says, "As you can see, this is how it is. Originally, this part is like this. What kind of pain do you have? In that case, it hurts this much. What medicine will we use, and you need to be careful about this. Physical therapy will be for about two weeks, and warm compresses are good. When you go home, it's good to do foot baths often. That will help reduce swelling."

It may be long-winded, and it may take some time, but it's important to explain in as much detail as possible, using easy-to-understand sentences. Even if we haven't majored in medicine, there are doctors who can explain things in a way that is easy to understand. In such cases, we can trust them more, and our anxiety is reduced.

For customers, we are the doctors. We are the ones who solve their problems. To make customers trust us, we must explain in detail how we can help with their problems.

#SalesChurchOppa